Privacy policy
Last updated: 9 November 2026
This policy explains what the Lugano Orders app (the "app", at app.lugano.in) collects, why, and what we do with it. "Lugano", "we" and "us" mean Lugano, the business that runs the app.
Information from your Google account
You sign in with Google. The app asks Google for one thing only: your email address (the "See your primary Google Account email address" permission). We use it to recognise you, to decide what you may see and do in the app (for example, a salesman sees his own orders and a shop sees its own), and to record who placed or changed an order.
The app does not access your Gmail, Google Drive, contacts, calendar or any other data in your Google account, and it cannot act on your account.
Lugano's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Information you give us
- Orders and requests: the designs, colours, sizes and quantities you order, notes you add, and the salesman you choose.
- Contact details: if you send an order request without an account, the name or shop name, phone number and city you type in, so our office can call you to confirm it.
- Lists: lists of designs you make or save.
- Photos: staff may add product photos. Customers do not upload anything.
Information recorded while you use the app
- When you last used the app and which version of it, so we can update it safely.
- For staff: the pieces in an order being prepared, so that stock can be kept aside while the order is taken.
- A log of orders booked, changed or cancelled, with the email of the person who did it.
The app keeps some settings and your unfinished order on your own phone (in the browser's storage) so they are still there next time. We do not use advertising or tracking cookies, and we do not use analytics services.
How we use it
Only to run the app and our business with you: showing stock, taking and confirming orders, keeping stock aside for orders, preparing goods for dispatch, billing, and contacting you about your orders.
Who we share it with
We do not sell your information or share it for advertising. Inside Lugano, our office and the salesman of an order can see it. The app runs on Google's services (Google Apps Script, Google Sheets and Google Drive in Lugano's own Google account), so Google stores the data for us under its own terms. We may disclose information if the law requires it.
How long we keep it
Order records are kept as long as we need them for our business and for accounting and tax law. Request details from people without an account are deleted on request if no business follows. App usage records are kept for at most a few days.
Your choices
- You can stop using the app at any time, and remove its access to your Google account at myaccount.google.com/permissions.
- You can ask us what information we hold about you, to correct it, or to delete it where we don't need to keep it by law: write to us at the address below.
Security
Data is stored in Lugano's Google account, protected by Google's security. Each request to the app is checked against the signed-in Google account, and people only see what their role allows.
Children
The app is for businesses and is not meant for children.
Changes
If we change this policy, we will update the date at the top of this page.
Contact
Lugano · kashishgoel017@gmail.com